Frequently Asked Questions
What are your hours of operation?
We are available by phone or email every Monday to Friday from 7 AM – 3 PM (Central Standard Time). Our website is always open 24/7.
What shipping options are available?
We currently offer standard ground shipping anywhere in the 48 contiguous United States. Shipment may take between 1-5 business days. Occasionally, we may also use LTL or freight shipment if the order fills a pallet. If you need an expedited shipping option or need items shipped to Alaska or Hawaii, please contact us or call us at 1-800-670-7338 M-F @ 7 AM to 3 PM CST for a quote.
Do you ship internationally?
We currently do not ship internationally, however please contact us if you need a quote for shipping outside of the U.S.
Do you charge tax?
We only charge tax to customers in Texas. Otherwise, out of state customers are not charged tax. If you are a tax exempt customer in Texas, please:
1) Create an account on www.texasragtime.com
2) Email a copy of your tax exempt certificate to firstname.lastname@example.org
3) Call 1-800-670-7338 and ask to be put in the Tax Exempt Customer category
What is your return policy?
Please read about our return policy here.
Can I get a price quote?
Absolutely. To request a price quote, you can simply contact us or call us at 1-800-670-7338 M-F 7 AM to 3 PM Central Standard Time.
What payment method do you accept?
We accept all major credit cards and Paypal.
Do you offer bulk discounts on large orders?
Yes we do! Please contact us or call us at 1-800-670-7338 M-F 7 AM to 3 PM Central Standard Time to get your custom quote.
Do you offer subscription plans?
Please contact us or call us at 1-800-670-7338 M-F 7 AM to 3 PM Central Standard Time.
Is Texas Ragtime on social media?
What are the ingredients in each of your wipes?
Product ingredients and MSDS are available on the individual product listing.
I still have questions. What is the best way to get in touch?
Our customer service staff can help you via email, or by phone 1-800-670-338 during normal business hours (M-F 7 AM - 3 PM CST). We look forward to hearing from you!