Shipping & Return Policy
Returns Policy
At Texas Ragtime, we want you to be completely satisfied with your purchase. Most new, unopened items can be returned within 30 days of delivery for a full refund. If the return is due to our error, such as receiving an incorrect or defective item, we will cover the cost of return shipping.
You can expect your refund to be processed within four weeks of returning your item, though in many cases it may be completed more quickly. This timeline includes:
- Transit time: 5 to 10 business days for the return to reach us.
- Processing time: 3 to 5 business days to inspect and process your return.
- Bank processing time: 5 to 10 business days for your refund to appear in your account.
To initiate a return, please Contact Us with your order number and details about the product you wish to return. We will respond promptly with return instructions.
Shipping Policy
We currently ship within the United States. Please note that certain products may have shipping restrictions and are not eligible for international delivery.
When placing an order, shipping and delivery dates will be estimated based on the availability of your items and the shipping method selected. Shipping date estimates will be displayed during the checkout process.
Weight-Based Shipping
Shipping rates for many of our items are calculated based on weight. The weight of each item is listed on its product detail page. Please note that shipping companies may round up to the next full pound when calculating shipping costs.
For any questions about our Shipping & Return Policy, feel free to contact us at:
- Phone: 1-800-670-7338
- Email: [email protected]
